Complaints

• 作者: 孙青
• 来源期刊: 语言教育
• 学科: 医学
• 关键词: seriously replace GOODS claimed REPAIR COMPLAINT COMPLAINTS STAND ANSWER satisfied
• 年，卷（期）: 1992,（11）
• 页码范围: 47-48
• 页数: 2页
• 分类号: R57

摘要

<正> Complaining about faulty goods or bad service isnever easy. Most people dislike making a fuss. But ifsomething you have bought is faulty or does not do whatwas claimed for it, you are not asking for a favour toget it put right. It is the shopkeeper’s responsibilityto take the complaint seriously and to replace or repair afaulty article or put right poor service, because he is the