User satisfaction-based quality evaluation model and survey analysis of network information service

• 作者: JIAO Yuying LEI Xue
• 来源期刊: 中国文献情报：英文版
• 学科: 社会科学
• 关键词: NETWORK INFORMATION SERVICE Evaluation model USER
• 年，卷（期）: 2009,（2）
• 页码范围: 32-41
• 页数: 10页
• 分类号: G203

摘要

On the basis of user satisfaction,authors made research hypotheses by learning from relevant e-service quality evaluation models.A questionnaire survey was then conducted on some content-based websites in terms of their convenience,information quality,personalization and site aesthetics,which may affect the overall satisfaction of users.Statistical analysis was also made to build a user satisfaction-based quality evaluation system of network information service.