Construction of an intelligent patient satisfaction assessment system and its application in emergency management

• 作者: Yi-Bo Wu Jin-Yi Meng Hong-Xue Chen Dong-Yun Li Shu-Xian Xu Tao Wang
• 来源期刊: TMR临床研究
• 学科: 医学
• 关键词: HOSPITAL EMERGENCY Management PATIENT SATISFACTION FEEDBACK Mechanism
• 年，卷（期）: tmrlcyj_2020,（1）
• 页码范围: 30-30,31-35
• 页数: 6页
• 分类号: R73

摘要

Hospital emergency management work is of great importance which not only related to the life and health of the people but also related to social stability.It is necessary to construct and improve the patient satisfaction assessment system so that doctors and patients can interact in a timely and effective manner,and the hospital can alert or respond promptly.This study constructs a closed-loop emergency management system consisting of patient-end,data center and decision-making-end,and apply the feedback information to hospital emergency management.In the preliminary applications,the system has a significant effect on the hospital emergency management mechanism.The researchers will improve the system in the follow-up study。