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摘要:
The increasing demand for airline services amidst limited resources results in passenger dissatisfaction and dwindling revenue for airports and airlines. The dynamics of service demand and resource supply results in check-in issues for the stakeholders in the commercial aviation industry. This has the effect of impacting negatively on service performance, cost of operations, customer satisfaction, and overall throughput. Hence, this paper modelled the travelers’ check-in process at the “D Wing” of the Departure Section of Murtala Muhammed International Airport (MMIA), Ikeja, using Arena Software Tool. The work was carried out by determining the parameters of the queues at designated service points in the check-in process. The primary data required to develop the model were acquired by direct observation of passenger flow and oral interview. Thus, the average check-in time was determined. Thereafter, a model of the international check-in system of the MMIA was developed using Arena software in combination with Microsoft Office tools. The data collected were therefore inputted into the model and simulated;the real result was compared with the simulation result of 133 completions and there was no significant difference. The result showed that the model is a representation of the real system under study. Further work will be tailored towards simulation (<em>i.e</em>. the model will be subjected to experimentation in order to have different scenario).
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篇名 Development of a Model for International Traveler’s Check-In Process Using Arena Software Tool
来源期刊 工程(英文)(1947-3931) 学科 工学
关键词 MODELLING Check-In Process Arrival Rate Service Rate Average Check-In Time Server Configuration
年,卷(期) 2020,(11) 所属期刊栏目
研究方向 页码范围 811-823
页数 13页 分类号 TP3
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研究主题发展历程
节点文献
MODELLING
Check-In
Process
Arrival
Rate
Service
Rate
Average
Check-In
Time
Server
Configuration
研究起点
研究来源
研究分支
研究去脉
引文网络交叉学科
相关学者/机构
期刊影响力
工程(英文)(1947-3931)
月刊
1947-3931
武汉市江夏区汤逊湖北路38号光谷总部空间
出版文献量(篇)
367
总下载数(次)
1
总被引数(次)
0
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