J.D. Power Asia Pacific’s 2002 China Customer Satisfaction Index (CSI) Study

• 来源期刊: 中国汽车：英文版
• 学科: 经济
• 关键词: constantly COMPETITION CONSUMER expectations raised dealer CUSTOMER EXCEED friendly COVERING
• 年，卷（期）: zgqc_2002,（7）
• 页码范围: 23-23
• 页数: 1页
• 分类号: F713.5

摘要

【正】 The proliferation of information technologies, fierce competition, and the rapidly changing global economy creates constantly shifting business conditions. Unprecedented access to information, continuous product quality improvements, and the Internet have raised consumer expectations.