The blueprint for service transformation at the City University of Hong Kong Library:The project for RFID applications as the starting point

• 作者: Alice TAI Hsianghoo Steve CHING Mengxin CAI Michael CHENG
• 来源期刊: 中国图书馆学报年刊(英文版)
• 学科: 社会科学
• 关键词: The blueprint SERVICE TRANSFORMATION Hong Kong LIBRARY
• 年，卷（期）: 2009,（1）
• 页码范围: 22-36
• 页数: 15页
• 分类号: G258.6

摘要

With the rapid development of information and communication technologies,it is now time for libraries to re-position their service norms.From a traditional service mode that is manual-based,libraries should now become functionally more versatile through the provision of multifaceted services via different channels and modes such as self-services,digital libraries,and value-added services.The Run Run Shaw Library at the City University of Hong Kong,through strategic space planning between campuses,e-resources collection development,space re-organization,staff deployment,and innovative new services,has formulated a blueprint for its service transformation.Radio Frequency Identification(RFID) technology,offering opportunities for the Library to improve its service quality,has become a core element of the blueprint.Two pilot projects focusing on the application of Ultra High Frequency RFID and High Frequency RFID technologies respectively in the library environment have been initiated.To achieve the best results,the Library has taken into consideration different factors,such as time,space,budget,manpower,and organizational structure.Careful coordination of these different factors has generated the greatest synergy.