Quantitative Approaches on Staff Scheduling and Rostering in Hospitality Management: An Overview

• 作者: Jose F. Oliveira Maria Antonia Carravilla Marta Rocha
• 来源期刊: 美国运筹学期刊(英文)
• 学科: 医学
• 关键词: HOSPITALITY MANAGEMENT STAFF SCHEDULING ROSTERING
• 年，卷（期）: 2012,（1）
• 页码范围: 137-145
• 页数: 9页
• 分类号: R73

摘要

Staff scheduling and rostering problems, with application in several application areas, from transportation systems to hospitals, have been widely addressed by researchers. This is not the case of hospitality services, which have been forgotten by the quantitative research literature. The purpose of this paper is to provide some insights on the application of staff scheduling and rostering problems to hospitality management operations, reviewing existing approaches developed in other similar areas, such as nurse rostering or examining adaptable problem models, such as the tour scheduling.