基本信息来源于合作网站,原文需代理用户跳转至来源网站获取       
摘要:
Purpose: Patients' complaints can be predictors of patient care quality and safety.Understanding patients' complaints could help healthcare organizations target the areas for improvements.The purpose of this study is to use a mixed method analysis to a) examine the characteristics and categories of patients'complaints,b) explore the relationships of patients' complaints with professions and units,and c) propose theory-based strategies to improve care quality.Methods: This is a descriptive mixed method study.Data examined are patients' complaints filed at a university-affiliated hospital in China from January 2016 to December 2017.A qualitative content analysis was conducted to categorize complaints.A TwoStep cluster analysis was performed to provide an overall profile of patients' complaints.Chi-Square tests were conducted to investigate the relationships among complaints,professions,and units.Results: 838 complaints were filed,with 821 valid cases for analysis.Six categories surfaced from the qualitative analysis: uncaring attitudes,unsatisfactory quality of treatment or competence,communication problems,the process of care,fees and billing issues,and other miscellaneous causes.Physicians received most of the complaints (56.6%).The unit receiving the most complaints were outpatient clinics and medical support units (52.7%).The cluster analysis indicated four distinct clusters.Significant relationships existed between complaints and professions (x2 (20)=178.82,P< 0.01),and between complaints and units (x2 (15)=42.72,P< 0.01).Conclusions: Patients' complaints are valuable sources for quality improvements.Healthcare providers should be not only scientifically knowledgeable,but also humanistic caring.Caring-based theories may provide guidance in clinical practice.
推荐文章
期刊_丙丁烷TDLAS测量系统的吸收峰自动检测
带间级联激光器
调谐半导体激光吸收光谱
雾剂检漏 中红外吸收峰 洛伦兹光谱线型
期刊_联合空间信息的改进低秩稀疏矩阵分解的高光谱异常目标检测
高光谱图像
异常目标检测 低秩稀疏矩阵分解 稀疏矩阵 残差矩阵
内容分析
关键词云
关键词热度
相关文献总数  
(/次)
(/年)
文献信息
篇名 A mixed method analysis of patients' complaints: Underpinnings of theory-guided strategies to improve quality of care
来源期刊 国际护理科学(英文) 学科
关键词
年,卷(期) 2018,(4) 所属期刊栏目
研究方向 页码范围 377-382
页数 6页 分类号
字数 语种 英文
DOI
五维指标
传播情况
(/次)
(/年)
引文网络
引文网络
二级参考文献  (0)
共引文献  (0)
参考文献  (17)
节点文献
引证文献  (0)
同被引文献  (0)
二级引证文献  (0)
1991(1)
  • 参考文献(1)
  • 二级参考文献(0)
2005(1)
  • 参考文献(1)
  • 二级参考文献(0)
2012(2)
  • 参考文献(2)
  • 二级参考文献(0)
2013(1)
  • 参考文献(1)
  • 二级参考文献(0)
2014(5)
  • 参考文献(5)
  • 二级参考文献(0)
2016(4)
  • 参考文献(4)
  • 二级参考文献(0)
2017(3)
  • 参考文献(3)
  • 二级参考文献(0)
2018(0)
  • 参考文献(0)
  • 二级参考文献(0)
  • 引证文献(0)
  • 二级引证文献(0)
引文网络交叉学科
相关学者/机构
期刊影响力
国际护理科学(英文)
季刊
2352-0132
10-1444/R
北京市西城区西直门南大街成铭大厦C 座28层
eng
出版文献量(篇)
389
总下载数(次)
0
论文1v1指导