Letter to the Editor: Critical need for effective communication skills education in nursing

• 作者: Karen Graham
• 来源期刊: 国际护理科学（英文）
• 年，卷（期）: 2018,（4）
• 页码范围: 432-433
• 页数: 2页
• 语种: 英文

摘要

Dear Editor, Wei, Ming, Cheng, Bian, Ming, & Wei (2018) [1], state that specific communication problems were linked to 17.5％ of all complaints, but in reality other categories, totalling 83.7％ of all complaints, have a clear (verbal and non-verbal) communication component;uncaring attitudes (26.7％), unsatisfactory quality of treatment and competence (26.5％) and processes of care (13.0％).Highlighting this point are the examples given by patients in relation to complaints categorised as uncaring attitudes, included "displayed indifferent expressions, used unfriendly language tones,were impatient with patients' questions, or did not give thorough explanations when answering questions".The authors suggest theory-guided strategies to assist with nursing care.We advocate the need for this to be instilled in nursing education. Education providers for health professionals aim to improve communication skills through formal education [2-4].Wei et al.(2018) [1] state the Chinese curriculum for medicine focuses on science more than humane or caring qualities.Few education providers are able to effectively educate health professionals of the critical nature of communication for their future practice and work place requirements [5].