Research on Customer Satisfaction of Power Supply Enterprise

• 作者: ZHANG Xing ZHU Di
• 来源期刊: 国际英语教育研究:英文版
• 学科: 社会科学
• 关键词: CUSTOMER service Power supply ENTERPRISE WEIGHTED ARITHMETIC AVERAGE method CUSTOMER SATISFACTION
• 年，卷（期）: gjyyjyyjywb_2019,（3）
• 页码范围: 67-69
• 页数: 3页
• 分类号: G

摘要

The time has come for all types of power generation groups and private capital to fully enter the electricity sales market. The competition for power sales is mainly reflected in the power supply service. So what is the current status of power supply enterprise services? To this point, this paper conducts a questionnaire survey on the satisfaction status of power supply services of some power users, and conducts statistics and analysis on its data, and establishes a customer satisfaction model for power supply enterprise services, and then uses weighted arithmetic average method to measure 152 online customers. The results of the satisfaction questionnaire are analyzed, and it is expected to provide reference for the power marketing system.